Return & Cancellation
- Digital Courses: Due to the nature of digital content, once a course has been accessed or started, it is non-refundable.
- Manual Processing: For payments made via Prompt Pay, refunds will be processed manually via bank transfer to the customer’s verified account within 15 business days of approval.
- How to Request: Please email trainingco@hdff.org with your transaction ID and proof of payment.
Dispute Resolution
At HDFF, we strive to resolve all student concerns directly. If you have an issue with a charge, you agree to contact us at info@hdff.org before initiating a formal dispute with your bank or payment provider.
In the event of a formal dispute (chargeback), HDFF will provide the payment processor with evidence of course access, including login timestamps and IP addresses, to verify service delivery. If a dispute is filed for a course that has already been accessed or completed, the dispute will be contested based on our “No Refund after Access” policy.
Please note that transfer costs will be deducted from the refund amount.